Refund policy

Returns and refunds

CabinHalo accepts eligible return requests made within 30 days after delivery. To start a return, contact us at support@cabinhalo.com before sending any item.

Items must be unused, in their original condition and packaging, with proof of purchase. Do not return an item to the supplier or to the address shown on the parcel. If approved, we will provide the correct return address and instructions. Unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Inspect your order on arrival. Contact us promptly, preferably within 7 days of delivery, with your order number and clear photos if the item is damaged, defective, or incorrect. When we confirm our error or a covered defect, CabinHalo will arrange a replacement or refund and cover reasonable return costs when a return is required.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping and any loss or damage during return transit. Original delivery charges, if any, are not refundable unless required by law.

Exceptions

We cannot accept used or damaged items, items missing original packaging, personalized goods, gift cards, or items marked final sale, except where consumer law requires otherwise. Contact us if unsure about eligibility.

Cancellations

Request cancellation as soon as possible. We can cancel and fully refund an order only before fulfillment begins. After dispatch, the return process applies.

Refund timing

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed after approval, contact support@cabinhalo.com.